Frequently Asked Questions

Q: What accounting services do you provide?

We provide a broad range of accounting, taxation and advisory services. The majority of these services are outlined on our "Services" page. However, if you are unsure if your specific needs will be met here at Cloud Tax Accountants & Business Advisors, please contact us anytime.

Q: How experienced are your accountants?

Our Director, Zeenet Scarborough, has over 20 years experience in accounting and taxation, in both the private sector and in public practice.

Most of our team have a University Degree as well as either Certified Practicing Accountant (CPA) or Chartered Accountant (CA) qualifications. We regularly complete additional training and earn specialised certifications in areas of interest.

Our team are typically highly skilled and are able to provide a range of accounting, taxation and advisory service to our clients. We also have strong communication and interpersonal skills, and we often work closely with clients to understand their needs and provide tailored solutions.

Q: How do you ensure the confidentiality of my financial information?

We have a range of measures in place to ensure the confidentiality of your financial information.

1. Limited Access: We limit access to sensitive client information to only those employees who require it to perform their duties. Additionally, access to computer systems are restricted through passwords, encryption, and firewalls.
2. Secure Storage: Client information is stored in secure locations, such as secure servers with access controls.
3. Employee Training: We provide training to our team on how to properly handle confidential information and the importance of maintaining confidentiality.
4. Regular Audits: We conduct regular reviews to ensure that our employees are complying with confidentiality policies and procedures while also regularly reviewing our system security.

It is important to note that confidentiality is a key aspect of the accounting profession and is governed by ethical codes and professional standards. Accounting firms are required to maintain the confidentiality of client information and failure to do so can result in disciplinary action and legal consequences.

Q: What is your pricing model for your accounting services?

We always provide a fee estimate upfront so there are no surprises at any point. If we believe the final fee is going to be different to what we estimated, we will always communicate with you as we progress through your accounting or taxation requirements. Rest assured, we are pretty good at estimating our fees, so it's very rare we divert from our estimate.

Q: What experience do you have with startups?

We are very familiar with all of the requirements, and questions, startups have. We are well placed to provide you with all of the information needed to start a business, including which order to undertake those steps. We can get you set up quickly and efficiently with a clear list of tasks that need to be attended to.

Q: How often will I receive financial reports or updates from your firm?

You will receive financial reports annually, unless you would like them more often. We regularly update our clients via email, our blog and social media including Facebook, Instagram, LinkedIn and TikTok. Keep an eye out on these platforms so you keep up to date with all developments in the accounting realm.

Q: What are your office hours and how can I contact you if I have a question?

Our office hours are 9am - 5pm Mondays to Thursdays, and from 9am to 2:30pm on Fridays. You can contact us via phone, 07 3155 3645, or via email anytime.